The fastest way to reach us during any tree emergency is to call or text (678) 940-6503 directly — you will reach a live member of our team, not an automated system or voicemail, at any hour of the day or night. For non-emergency requests and free estimate scheduling, you can also email us at franciscotrees911@gmail.com or submit a request through the contact form on this page. For a faster preliminary assessment, you can send photos of your tree via text or WhatsApp to the same number before we arrive. We serve all 7 counties — Fulton, Gwinnett, Cobb, DeKalb, Clayton, Henry, and Rockdale — 24 hours a day, 365 days a year.

Yes — always. When we say 24/7, we mean it without exceptions. Nights, weekends, holidays, and during active storms are when tree emergencies are most common, and those are exactly the moments our team is on standby ready to dispatch. When you call (678) 940-6503, a real person from our crew answers. There is no call center, no answering service, and no “press 1 for emergencies” menu. If you are experiencing a tree emergency right now — a tree on your home, a tree blocking your driveway, or a hazardous limb over your roof — call immediately. The sooner you call, the sooner we can protect your property.

Having a few details ready when you call helps us dispatch the right crew and equipment faster. It’s helpful to know: your full address including city and county (Fulton, Gwinnett, Cobb, DeKalb, Clayton, Henry, or Rockdale), a brief description of the situation (tree on roof, tree blocking driveway, leaning tree near structure, etc.), whether any power lines are involved or appear to be damaged, and whether anyone is currently in danger or needs immediate evacuation. If it’s safe to do so, take a quick photo and send it via text to (678) 940-6503 — a visual helps our arborists pre-assess the situation and arrive prepared. Don’t worry if you don’t have all the details; just call and we’ll ask the right questions.

Response time depends on your location within our 7-county service area and current conditions. For Fulton, Gwinnett, and Cobb Counties, our emergency crews typically arrive within 1–2 hours. For DeKalb and South Fulton, average emergency arrival is 1–3 hours. For Clayton, Henry, and Rockdale Counties, expect 2–4 hours for emergency response. During widespread storm events affecting multiple counties simultaneously, we prioritize by severity — active structural damage, downed power lines, and immediate safety threats receive the first dispatches. For non-emergency scheduled services, we work around your availability and confirm your appointment window in advance.

Both options work. For emergency situations, no appointment is needed — call (678) 940-6503 and we dispatch immediately. For non-emergency free estimates (routine tree removal, trimming, stump grinding, land clearing), you can call, text, or email to schedule a convenient time and we’ll come to your property for an on-site assessment at no charge. You can also send photos via text or WhatsApp for a preliminary assessment before we schedule the visit. We provide written estimates with no pressure to commit, and we’re happy to answer questions before, during, and after the estimate visit. Same-day estimate appointments are often available for non-emergency requests.

Yes — we serve residential homeowners, commercial property owners, HOAs, property management companies, apartment complexes, retail centers, and municipal properties throughout all 7 counties. Commercial and HOA clients receive the same 24/7 emergency availability as residential customers, plus formal written proposals, certificates of insurance, and work completion documentation upon request. For recurring commercial maintenance or multi-property management agreements, contact us to discuss a service schedule tailored to your properties. Whether it’s a single tree at a private home or a large-scale storm cleanup at a commercial site, we have the crew size and equipment to handle it.

For emergency contact form submissions, we aim to follow up within minutes — but if you have an active emergency, please call (678) 940-6503 directly rather than waiting for a form response. For non-emergency inquiries submitted through the form, our team reviews and responds within a few hours during regular business hours (Monday–Friday 8AM–6PM, Saturday 8AM–4PM). We’ll confirm your location, describe the services you need, and schedule a free on-site estimate at your convenience. If you submitted a form and haven’t heard back within a few hours during business hours, please call or text us directly — we want to make sure no message goes unanswered.

Yes — and we strongly encourage you to reach out even if the tree has already been removed. We provide insurance documentation support as part of our service throughout all 7 Georgia counties. This includes detailed before-and-after photo documentation of damage and completed work, written service reports describing what was removed and why, emergency tarping records for roof protection, and direct communication with your insurance adjuster when needed. If a tree fell on your home, garage, fence, or vehicle during a storm in Fulton, Gwinnett, Cobb, DeKalb, Clayton, Henry, or Rockdale County, call us at (678) 940-6503 — we’ll help you build a solid documentation package so your claim moves forward without unnecessary delays or denials.